What does it mean when it says my order is "processing"?

Your order is currently in the process of being packaged for delivery. Order processing can take anywhere from 1-3 business days. Once your order has been shipped, you will receive tracking information via email. Alternatively, you may log into your user account to retrieve your tracking details after shipment.

When will my order arrive?

Orders typically arrive within 4-7 business days from order date. Business days include Monday to Friday, exclude public holidays. Please note delivery times are only approximations & are not guaranteed.

Why is my tracking number not working?

We send out tracking numbers as soon as your shipping label is created. However, full tracking details may not show online until it reaches the actual shipping facility which can take anywhere from 1-2 business days.

How do I track my order?

Once your order has been shipped, tracking information will be sent out via email. Tracking numbers can also be retrieved by logging into your user account.
US orders are shipped via USPS. Click here to be directed to USPS website.
Canadian orders are shipped via Canada Post. Click here to be directed to Canada Post website.
For international orders, we use various shipping carriers. Please retrieve shipping details by logging into your account.

What payment methods are accepted?

We accept payments made through Visa, MasterCard, American Express, & Paypal. All credit card payments are securely processed through Paypals payment services. You do not need to have a Paypal account to checkout.

What is your Shipping Policy? How do I get free shipping?

Sweetheartlashes.com ships worldwide! See below for minimum order amounts to be eligible for our free shipping option. To take advantage of this offer, simply select the "free shipping" option at checkout. All other countries, we charge a flat rate shipping cost of US$19.99. Please refer to our Shipping Policy for further details.

Minimum Order Amount for Free Shipping
United States & Canada : Over US$60
United Kingdom & Australia: Over US$100

Please note shipping charges do not include any taxes or duties (if any). Your parcel may be subject to customs or import duties once it reaches its destination country. These charges are paid by the recipient of the parcel & are not covered by Sweetheartlashes.com.  

What is your Return/Exchange Policy?

Due to the nature of the product, all products are final sale (non-refundable). All products are thoroughly inspected prior to shipment. In the event that a product received is defective, we will exchange the product for the same style at no additional cost. We must be notified of the defective product within 5 business days of receiving the product for an exchange. The defective product must be returned its in original condition & packaging (unused with all seals intact), otherwise the item will not be eligible for an exchange. Please refer to our Shipping Policy for more details.  

Additional Questions? Please email info@sweetheartlashes.com