What types of products do you carry?

Sweetheartlashes.com is an online boutique specializing in premium silk & mink eyelashes.

What materials are your lashes made out of?

Our lashes are carefully hand assembled with premium silk materials & 100% cruelty free mink hair. Our mink hairs are collected from free-range zoos during shedding seasons & sterilized to ensure safe hypo-allergenic use.

What is the difference between silk, mink, & synthetic?

Synthetic lashes tend to feel heavy on the eyes and often lose shape after a few wears. With proper handle & care, our silk & mink lashes can be worn multiple times without compromising its shape & integrity. Our premium lashes are also virtually weightless, making them extremely comfortable to wear.

Which lash style is for me?

We have many beautiful lash styles to choose from ranging in length and volume density. Our lashes are designed to be flattering on all eye shapes, however, some styles may be more suitable depending on your preference. If you would like assistance on selecting a style which best suits your eye shape, please email us at info@sweetheartlashes.com and our customer service representatives would be happy to assist you.

How do I care for my false eyelashes?

Please refer to our instructions on how to properly remove and care for your false eyelashes to maximize usage.

What payment methods are accepted?

We accept payments made through Visa, MasterCard, American Express, & Paypal. All credit card payments are securely processed through Paypals payment services. You do not need to have a Paypal account to checkout.

What is your Shipping Policy? How do I get free shipping?

Sweetheartlashes.com ships worldwide! See below for minimum order amounts to be eligible for our free shipping option. To take advantage of this offer, simply select the "free shipping" option at checkout. All other countries, we charge a flat rate shipping cost of US$19.99. Please refer to our Shipping Policy for further details.

Minimum Order Amount for Free Shipping
United States & Canada : Over US$50
United Kingdom & Australia: Over US$100

Please note shipping charges do not include any taxes or duties (if any). Your parcel may be subject to customs or import duties once it reaches its destination country. These charges are paid by the recipient of the parcel & are not covered by Sweetheartlashes.com.  

How long will it take to receive my order?

Orders are shipped 1-3 business day(s) after receipt of payment has been confirmed. Arrival times are dependent upon the type of delivery service selected at checkout. Please refer to our Shipping Policy for more information on our available delivery options.

How do I track my order?

Once your order has been shipped, tracking information will be sent out via email. Tracking numbers can also be retrieved by logging into your user account.
US orders are shipped via USPS. Click here to be directed to USPS website.
Canadian orders are shipped via Canada Post. Click here to be directed to Canada Post website.
For international orders, we use various shipping carriers. Please retrieve shipping details by logging into your account.

What is your Return/Exchange Policy?

Due to the nature of the product, all products are final sale (non-refundable). All products are thoroughly inspected prior to shipment. In the event that a product received is defective, we will exchange the product for the same style at no additional cost. We must be notified of the defective product within 5 business days of receiving the product for an exchange. The defective product must be returned its in original condition & packaging (unused with all seals intact), otherwise the item will not be eligible for an exchange. Please refer to our Shipping Policy for more details.  

Additional Questions? Please email info@sweetheartlashes.com