Worldwide Shipping

We offer worldwide shipping! Total shipping charges will be calculated upon checkout. Please see below for more information on our available shipping services.

Free Standard Shipping

We offer free standard shipping on all orders over US$50 (before taxes, U.S & Canadian residents only). Orders arrive approximately within 5 -7 business days for Canadian & US orders. All other countries approximately 7-15 business days (not guaranteed arrival times).

Payment Options

We accept payments made through Visa, MasterCard, American Express, and Paypal. All payments are securely processed through Paypal's payment services. You do not need to have a Paypal account to checkout.

Sweetheartlashes.com is not liable for any misdeliveries due to incorrect addresses entered by the buyer. No refunds or replacement packages will be sent out. It is the sole responsibility of the buyer to ensure their shipping address is correct. We are also not responsible for lost or stolen shipments.

Shipping charges do not include any taxes or duties (if any). Your parcel may be subject to customs or import duties once it reaches its destination country. These charges are paid by the recipient of the parcel & are not covered by Sweetheartlashes.com.

Standard Delivery

    • Flat rate $5.99
    • Delivery method used for orders eligible for free shipping.
    • Arrives approximately within 5-7 business days.
    • Business days are Monday-Friday, excluding holidays.
Standard Delivery

  • Flat rate $5.99
  • Delivery method used for orders eligible for free shipping.
  • Arrives approximately within 5-7 business days, excluding holidays.
  • Business days are Monday-Friday, excluding holidays.
Free Standard Delivery – Orders over $100 (United Kingdom & Australia only)
  • Arrives approximately within 7-15 business days (not guaranteed arrival times)
  • Business days are Monday-Friday, excluding holidays.International Air Delivery
  • US$14.99 Flat Rate Shipping
  • Arrives approximately within 7-15 business days (not guaranteed arrival times).
  • Business days are Monday-Friday, excluding holidays.
  •  

    Refund & Exchange Policy

     

    Due to the nature of the product, all products are final sale (non-refundable).

    All products are thoroughly inspected prior to shipment. In the event that a product received is defective, we will exchange the product for the same style at no additional cost. We must be notified of the defective product within 5 business days of receiving the product for an exchange. The defective product must be returned its in original condition & packaging (unused with all seals intact), otherwise the item will not be eligible for an exchange.


     To ensure we process your exchange as quickly as possible, please follow the procedure as outlined below:

    1. Request for an Exchange

    • Please notify us of the defective product at info@sweetheartlashes.com within 5 business days. Your message should contain the order number from your invoice, photos of the defective product, & the reason for an exchange.
    • All products must be returned in their original packaging (unused with all seals intact).

    2. Ship the Parcel to Us

    • Re-package the parcel using a plain white envelope or durable packaging materials to prevent any damage to the products during transit.
    • Ship the parcel through your local post office. Please do not use postal services such as UPS, FEDEX, or any other delivery service which will have brokerage or C.O.D fees associated with the return package as we will decline them upon arrival.

      (Please note: Sweetheartlashes.com will not be liable for lost returns.)

    • Please allow up to 14 business days for your exchange to be processed. We will process your exchange after we have inspected the returned product(s).