Worldwide Shipping

We offer worldwide shipping! Total shipping charges will be calculated upon checkout. Please see below for more information on our available shipping services.

Free Shipping

We offer free shipping on all orders over US$50 (before taxes, U.S & Canadian residents only). For shipping within United States & Canada, orders arrive approximately within 4-7 business days. For all other countries, orders arrive approximately within 7-15 business days. Please note these are not guaranteed arrival times.

Payment Options

We accept payments made through Visa, MasterCard, American Express, and Paypal. All payments are securely processed through Paypal's payment services. You do not need to have a Paypal account to checkout.

Sweetheartlashes.com is not liable for any misdeliveries due to incorrect addresses entered by the buyer. No refunds or replacement packages will be sent out. It is the sole responsibility of the buyer to ensure their shipping address is correct. We are also not responsible for lost or stolen shipments.

In the event a shipment is returned to us due to a non-deliverable address, a fee of US$5 will be charged to reship any rejected packages.  All sales are final sale (non-refundable).

Shipping charges do not include any taxes or duties (if any). Your parcel may be subject to customs or import duties once it reaches its destination country. These charges are paid by the recipient of the parcel & are not covered by Sweetheart Lashes.

USPS First Class Mail

  • Flat rate $1.99
  • Delivery method used for orders eligible for free shipping.
  • Arrives approximately within 4-7 business days.
  • Business days are Monday-Friday, excluding holidays.

Canada Post Regular Shipping

  • Flat rate $1.99
  • Delivery method used for orders eligible for free shipping.
  • Arrives approximately within 4-10 business days.
  • Business days are Monday-Friday, excluding holidays.

Regular International Shipping

  • Flat rate $19.99
  • Delivery method used for orders eligible for free shipping.
  • Arrives approximately within 7-15 business days.
  • Business days are Monday-Friday, excluding holidays.

Refund & Exchange Policy

Due to the nature of the product, all products are final sale (non-refundable).

All products are thoroughly inspected prior to shipment. In the event that a product received is defective, we will exchange the product for the same style at no additional cost. We must be notified of the defective product within 5 business days of receiving the product for an exchange. The defective product must be returned its in original condition & packaging (unused with all seals intact), otherwise the item will not be eligible for an exchange.

 

TO EXCHANGE YOUR PRODUCT, PLEASE FOLLOW THE PROCEDURE AS OUTLINED BELOW:

1. REQUEST FOR AN EXCHANGE

  • Notify us of the defective product at info@sweetheartlashes.com within 5 business days.
  • Your message should contain your order number, photos of the defective product, & the reason for exchange.
  • All products must be returned unused & in its original packaging.

2. SHIP THE PARCEL TO US

  • Pack the product using a plain bubble envelope to prevent any damage during transit.
  • Ship the parcel through your local post office. Do not use shipping carriers such as UPS, FEDEX, or any other delivery service which will incur brokerage or C.O.D fees as we will decline them upon arrival.
  • Sweetheartlashes.com is not liable for lost returns.
    Please allow up to 10 business days for your exchange to be processed. We will process your exchange after we have inspected the returned product(s).