If for any reason you are not satisfied with your purchase, you may return/exchange any unopened and unused items to us within 14 days of receipt (applicable to regular priced items only, all sale items are final sale). All packaging and tamper resistant seals must be in its original condition; otherwise the item will not be eligible for a refund/exchange. Return shipping costs are handled by the purchaser and any shipping cost associated with the original order cannot be refunded.
To ensure we process your return/exchange as quickly as possible, please follow the procedure as outlined below:
1. Request for a Refund Form
- Please email us for a Request for a Refund Form.Your message should contain the Order Number from your invoice as well as the reason for return/exchange.
- We will email you a Request for Refund Form shortly after. Please fill out the form accordingly.
- All products must be returned in their original packaging with any seals intact. Please ensure the Request for a Refund Form is enclosed with the parcel.
2. Ship the Parcel to us
- Re-package the parcel using the original packaging or durable packaging materials to prevent any damage to the products during transit.
- Ship the parcel through your local Post Office and request a proof of postage. We do strongly recommend that all international returns are shipped with tracked delivery information to ensure safe delivery. (Please note: Sweetheartlashes.com will not be liable for lost returns.)
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries
- Please allow up to 20 days for your return to be processed. Returns will be made via the original payment method. Please Note: We will process your credit immediately upon receipt of the returned product. However, refunds may take up to one billing cycle to appear on your credit card statement.
- Please return your item to: