Worldwide Shipping

We offer worldwide shipping! Total shipping charges will be calculated upon checkout. Please see below for more information on our available shipping services.

Free Shipping

We offer free shipping on all orders over US$100 (cart total after discount applied must be over $100 & shipping within United States/Canada). For shipping within United States, orders arrive approximately within 5-10 business days. For shipping outside of US, orders arrive approximately within 10-15 business days. Please note these are not guaranteed arrival times & are only approximations.

Payment Options

We accept payments made through Visa, MasterCard, American Express. All payments are securely processed through Stripe and/or PayPal. You do not need to sign up for any accounts to checkout.

Sweetheartlashes.com is not liable for any misdeliveries due to incorrect addresses entered by the buyer. No refunds or replacement packages will be sent out. It is the sole responsibility of the buyer to ensure their shipping address is correct. We are also not responsible for lost or stolen shipments.

In the event a shipment is returned to us due to a non-deliverable address or it is "returned to sender" as a result of buyer non-pickup, a fee will be charged to reship any packages.  All sales are final sale (non-refundable). We do not issue refunds for returned parcels. It is buyers sole responsibility to pick up their packages/ reschedule delivery as required.

Shipping charges do not include any taxes or duties (if any). Your parcel may be subject to customs or import duties once it reaches its destination country. These charges are paid by the recipient of the parcel & are not covered by Sweetheart Lashes. Please select shipping option below for more information.

Shipping within United States

USPS First Class Mail

  • Flat rate US$6.99
  • Delivery method for orders eligible for free shipping.
  • Arrives approximately within 5-10 business days from order date.
  • Delivery times are not guaranteed. Delays can be expected during peak holiday & sale periods such as Black Friday & Christmas
  • Business days are Monday-Friday, excludes holidays.

Canada Post Standard Shipping & Other third party shipping carriers

  • Flat rate US$14.99
  • Orders under US$40 may not include tracking information
  • Arrives approximately within 7-10 business days from order date.
  • Delivery times are not guaranteed
  • Business days are Monday-Friday, excluding holidays.
  • All sales taxes are collected at checkout. No further charges upon delivery.

International Shipping

  • Flat rate US$14.99
  • Arrives approximately within 10-18 business days from shipping date.
  • Delivery times are only approximations & not guaranteed.
  • Business days are Monday-Friday, excluding holidays.
  • Package may be subject to sales tax upon delivery.

Refund & Exchange Policy

Due to the nature of the product & COVID-19, all products are final sale (non-refundable & non-exchangeable).

All products are thoroughly inspected prior to shipment. In the event that a product received is defective, we will exchange the product for the same style at no additional cost. We must be notified of the defective product within 10 business days of receiving the product for an exchange. The defective product must be returned its in original condition & packaging (unused with all seals intact), otherwise the item will not be eligible for an exchange.

 

TO EXCHANGE YOUR DEFECTIVE PRODUCT, PLEASE FOLLOW THE PROCEDURE AS OUTLINED BELOW:

1. REQUEST FOR AN EXCHANGE

  • Notify us of the defective product at info@sweetheartlashes.com within 10 business days.
  • Your message should contain your order number, photos of the defective product, & the reason for exchange.
  • All products must be returned unused & in its original packaging.

2. RETURN THE PRODUCT TO US

  • Defective product must be returned to us within 18 business days following receipt of product, otherwise it will not be eligible for exchange.

  • Pack the product using a plain bubble envelope to prevent any damage during transit.
  • Ship the parcel through your local post office. Do not use shipping carriers such as UPS, FEDEX, or any other delivery service which will incur brokerage or C.O.D fees as we will decline them upon arrival.
  • Sweetheartlashes.com is not liable for lost returns.
    Please allow up to 5 business days for your exchange to be processed. We will process your exchange after we have inspected the returned product(s) & send new tracking details.