Shipping & Return Policy

Due to the nature of the product, all sales are final. No returns or exchanges.

We thoroughly inspect all products prior to shipment.  In the event a buyer has received a defective product, they may email us to request an exchange within 10 business days of receiving the product. 

TO ENSURE WE PROCESS YOUR EXCHANGE AS QUICKLY AS POSSIBLE, PLEASE FOLLOW THE PROCEDURE AS OUTLINED BELOW:

1. REQUEST FOR A EXCHANGE VIA EMAIL

  • Please email us for a request for exchange.Your message should contain the order number from your invoice as well as the reason for return/exchange. Please also include any relevant photos in your email.
  • Return instructions will be emailed to you

2. SHIP THE PARCEL BACK TO US

  • The return shipping address will be outlined in the instructional email
  • The product should be shipped back in its original state. If it has been heavily used, an exchange will not be offered.
  • Re-package the parcel using the original packaging or durable packaging materials to prevent any damage to the products during transit.
  • Ship the parcel through your local post office (USPS for US orders) and request a proof of postage. Please include tracking information to ensure safe delivery. (Please note: Sweetheartlashes.com will not be liable for lost returns.)
  • All exchange shipping costs must be prepaid. We cannot accept C.O.D. deliveries.
  • Please allow up to 10 business days for your exchange. After we inspect the returned product, we will ship out a replacement & email new tracking information.